Refund & Exchange Policy

Last Updated: November 6, 2026

At Southern Stylz, we want our customers to be satisfied with their purchases. Please carefully review our policy before placing an order.

No Refunds

Southern Stylz does not issue refunds at any time, for any reason. All sales are final with respect to payment. The only remedy available is an exchange, subject to the terms below.

Exchanges — 7 Days, Receipt Required

All exchanges are subject to approval by Southern Stylz. Approval is not guaranteed and will be determined based on the condition of the merchandise and the circumstances of the request.

All purchases — shipped or picked up in store: Eligible merchandise may be considered for an exchange within 7 days of delivery (shipped orders) or pickup (in-store orders), provided the item is unworn, unused, unwashed, and in its original condition with all original tags and packaging attached.

A receipt is required for all exchanges. Orders placed online must provide the order confirmation (printed or on your phone) as the receipt. In-store purchases must present the original receipt. No receipt, no exchange.

Size Responsibility

Southern Stylz is not responsible for customers ordering the wrong size. Customers are responsible for reviewing the available size information and selecting the correct size before completing their purchase. Ordering the wrong size does not automatically qualify an order for an exchange. Any size exchange is subject to Southern Stylz's approval and product availability.

Final Sale & Non-Exchangeable Items

The following items are final sale and are not eligible for exchange:

• Clearance or final-sale merchandise
• Altered or customized merchandise
• Personalized items
• Undergarments
• Merchandise that has been worn, washed, damaged, stained, or otherwise used
• Gift cards

Altered Merchandise

Any merchandise that has been altered, tailored, hemmed, or customized at the customer's request is considered final sale and is not eligible for an exchange.

Condition of Merchandise

To be considered for an exchange, merchandise must be in its original condition and must be free of stains, odors, makeup, pet hair, damage, or other signs of wear.

Exchange Processing

If an exchange is approved by Southern Stylz, the customer may exchange the item for another item of equal value, or the difference may be charged or credited as applicable. Exchanges are processed at our New Orleans or Laplace locations or by mail as determined by Southern Stylz.

Return Shipping

Customers may be responsible for return shipping costs on shipped orders.

Damaged or Incorrect Merchandise

If you receive merchandise that is damaged or an item different from what you ordered, contact Southern Stylz as soon as possible with your order information and photos of the issue. Southern Stylz will review the situation and determine the appropriate resolution, which may include an exchange for the correct or replacement item.

Contact

Questions about this policy? Contact us at snslaplace@gmail.com, 985-651-7557 (Laplace), or 504-218-5892 (New Orleans).